Effective Date: January 1, 2026 | Last Updated: March 27, 2026
1. Introduction
Vendtech ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our digital payment services.
2. Information We Collect
2.1 Personal Information
We may collect the following personal information:
- Full name and date of birth
- Email address and phone number
- Government-issued identification documents
- Residential address
- Bank account and payment method details
2.2 Transaction Information
We collect information about your transactions, including:
- Transaction amounts and dates
- Recipient information
- Payment methods used
- Transaction history and patterns
2.3 Technical Information
We automatically collect technical data such as:
- IP address and device information
- Browser type and operating system
- Usage patterns and app interactions
- Location data (with your consent)
3. How We Use Your Information
We use your information to:
- Process and complete transactions
- Verify your identity and prevent fraud
- Comply with regulatory and legal requirements
- Improve our services and user experience
- Communicate important updates and security alerts
- Provide customer support and resolve issues
4. Legal Basis for Processing
We process your personal information based on:
- Your consent when you create an account
- Contractual necessity to provide our services
- Compliance with legal and regulatory obligations
- Legitimate interests in preventing fraud and improving security
5. Information Sharing and Disclosure
We do not sell your personal information. We may share your information with:
- Service Providers: Third parties that help us operate our services (payment processors, identity verification services)
- Regulatory Authorities: Government agencies as required by law
- Fraud Prevention: To detect and prevent fraudulent activities
- Business Transfers: In connection with mergers, acquisitions, or asset sales
6. Data Security
We implement industry-standard security measures including:
- Encryption of sensitive data in transit and at rest
- Regular security assessments and penetration testing
- Access controls and authentication protocols
- Monitoring and incident response procedures
7. Data Retention
We retain your personal information as long as your account is active and as necessary to comply with legal obligations, resolve disputes, and enforce our agreements. Transaction records are retained for at least 5 years as required by financial regulations.
8. Your Rights
You have the right to:
- Access and receive a copy of your personal information
- Correct inaccurate or incomplete information
- Request deletion of your account and associated data
- Withdraw consent for certain processing activities
- Object to processing based on legitimate interests
- Lodge a complaint with supervisory authorities
9. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience, analyze usage, and improve security. You can manage cookie preferences through your browser settings.
10. Children's Privacy
Our services are not intended for individuals under 18 years of age. We do not knowingly collect information from minors. If we discover such information, we will delete it immediately.
11. International Data Transfers
Your information may be transferred to and processed in countries outside Sierra Leone. We ensure appropriate safeguards are in place to protect your data in accordance with this policy.
12. Updates to This Policy
We may update this Privacy Policy from time to time. Material changes will be notified via email or through our platform. Continued use of our services constitutes acceptance of the updated policy.
13. Contact Us
For questions, please contact us:
Email: support@vendtechsl.com
Address: Vendtech, Freetown, Sierra Leone